Bookings
We run a single car. When a booking is confirmed, that car is held for your dates and turned away from everyone else. These terms are written to be fair about that while staying simple.
| Cancelled more than 24 hours before delivery | Full refund |
| Cancelled within 24 hours of delivery | 50% refunded |
| No contact on the day, car not collected | No refund |
| Cancelled by us | Full refund |
| Security deposit | None taken |
| Refunds paid within | 7 business days |
Cancel by replying to your booking confirmation, by WhatsApp on +971 56 137 3993, or by email to sales@roadsnglories.ae. The cancellation takes effect when we confirm we have received it, so please wait for that confirmation.
If we cancel your booking for any reason — mechanical, an accident before your dates, or anything else — you receive a full refund of everything paid, with no deductions and no conditions. We will tell you as soon as we know.
Ask and we will move your dates free of charge if the car is available. A date change is not a cancellation and nothing is deducted. If we cannot accommodate the new dates, you can cancel under section 1 instead.
Once the car has been delivered, the rental has started. Days you do not use are not refunded, because the car stays reserved to you for the booked period.
We do not take a security deposit, so there is nothing held on your card waiting to be released and nothing to chase after the rental. What we do hold is your card details and a signed authorisation, used only for the charges listed in section 6 of the Rental Policy.
These are costs incurred during your rental, not prepayments, so they are not refundable:
Every one of these is evidenced. We send you the toll record, the fine notice, the fuel receipt or the repair invoice before or at the time we charge it.
Refunds are returned by the same method you paid with, within 7 business days of us confirming the cancellation. Your bank or card issuer may take longer than that to show the money in your account — in the UAE that can be up to 30 days, and it is outside our control.
If you think a charge or a refund is wrong, email sales@roadsnglories.ae with your booking details. We will look at it and come back to you. We would always rather resolve it directly than have you dispute it with your bank.
We may update this page. The version published on the date your booking is confirmed is the version that applies to your booking.