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Refundable Policy

Refundable Policy

RoadsNGlories
Date: 08 December 2025

At RoadsNGlories, we strive to provide our customers with a seamless and reliable car rental experience. This Refundable Policy outlines the terms and conditions under which customers may be eligible for refunds. By making a booking through our website (https://roadsnglories.ae/), you agree to the terms stated below.

1. General Refund Eligibility

Refunds may be issued under the following conditions:

  • A cancellation request is submitted within the timeframe specified in our cancellation policy.

  • RoadsNGlories is unable to provide the booked vehicle type or an equivalent replacement.

  • A duplicate booking was made due to a system error or payment processing issue.

All refund requests must be made through our official customer support channels.

2. Cancellation Refund Policy

2.1 Free Cancellation Window

  • Customers are eligible for a full refund if the booking is canceled at least 48 hours before the scheduled pick-up time.

2.2 Cancellations Within 48 Hours

  • Cancellations made within 48 hours of the pick-up time may incur a cancellation fee of up to 50% of the total rental amount.

  • The exact deduction may vary depending on the vehicle category, season, or promotional rate.

2.3 No-Show Policy

  • No refund will be provided if the customer:

    • Fails to pick up the vehicle at the scheduled time

    • Does not present required documents (valid ID, driver’s license, payment card)

    • Is deemed unfit or unauthorized to drive under UAE regulations

3. Early Return Policy

Returning the vehicle earlier than the agreed-upon rental period does not qualify for a partial or pro-rated refund. The rental amount is charged based on the full booking duration.

4. Vehicle Condition & Deposit Refunds

A refundable security deposit may be held at the time of rental.

Security Deposit Refund Terms

  • Deposits are refunded within 7–21 working days, depending on the payment method and bank processing time.

  • Deductions may apply for:

    • Traffic fines

    • Salik/toll usage

    • Damages not covered under insurance

    • Missing accessories or excessive cleaning fees

Customers will be notified of any deductions prior to deposit release.

5. Refund Method & Processing Time

Approved refunds will be processed using the same payment method used during booking.

Estimated timelines:

  • Credit/Debit Card: 7–14 working days

  • Bank Transfers: 5–10 working days

  • Digital Wallets: 3–7 working days

Processing times may vary depending on banks, issuers, or third-party gateways.

6. Non-Refundable Items

The following are non-refundable:

  • Add-on services consumed (GPS, child seats, insurance upgrades, etc.)

  • Administrative fees

  • Payment gateway charges

  • Promotional or discounted bookings unless specified otherwise

7. Amendments to Bookings

Modifications (date/time/vehicle type) are subject to availability. Price differences may apply. Refunds for modifications follow the same rules as cancellations.

8. Contact Information for Refund Requests

For refund or cancellation inquiries, please contact our support team at:

Email: support@roadsnglories.ae
Phone: (Insert phone number if available)
Website: https://roadsnglories.ae/

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